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BILLING QUESTIONS AND ANSWERS
How and when do I pay?
We bill monthly; on the last cleaning of every month. We’ll leave an invoice in your door along with an envelope so you can mail a check for payment, pay with a card on our website, or simply leave payment on your door the following week after the invoice. Whatever’s most convenient for you. We’re also on Venmo and PayPal or you can set up automatic bill pay for payment every 4 weeks.
Is there an initial fee?
In short, the answer is typically not. However, there is an initial fee if the yard has an unusual amount of dog waste to clean up outside of what you would see in a typical week. This sometimes occurs when we have a new client in the spring with leftover dog waste from the winter months. The fee ranges based upon the number of dogs and dog waste is in the yard.
Is my payment secure?
PayPal’s website is secure and encrypted. As long as you have a secure connection to the legitimate PayPal site, any information you exchange is hidden from prying eyes.
PayPal is safe for both buyers and sellers. PayPal offers many appropriate security protocols like using two-factor verification.
Do you charge late fees?
We do not charge any late fees. If you’re unable to make a payment on time it will just be added to your next bill.
Does the size of my yard affect pricing?
No. What makes more of a difference is the amount of waste we pick up so we set your weekly rate based upon the number of dogs using your yard.
There’s a discrepancy on my bill, what now?
Not to worry, although this rarely ever happens, just reach out to us, and will get it all straightened out for you.
Are you licensed and insured?
Yes, we’re fully licensed and insured with liability insurance so if we accidentally break something we can be held fully accountable.
How much do you charge?
We offer our services starting at the low price of $9 dollars a week for one dog, $10.50 for two dogs, and only $1 dollar more for each dog thereafter on a weekly plan.
Is the cost for commercial residence different?
For commercial residence, the cost may vary an estimate would be required. We generally only do apartment complexes however If you have any additional commercial requests that are different please don’t hesitate to reach out to us.
Will I be locked into a contract?
We don’t use contracts. We’re confident you’re going to love using our service and may cancel anytime as issues arise and life happens.
Do I have to pay online?
In short, the answer is no! We bill monthly; on the last cleaning of every month. We’ll leave an invoice in your door along with an envelope so you can mail a check for payment, pay with a card on our website, or simply leave payment on your door the following week after the invoice. Whatever’s most convenient for you.
Can I set up automatic payments?
Currently, we cannot set up recurring online payments for our services. We are working on a solution for this to be implemented in the very near future.
You may however set up auto-pay through your own bank for every 4-week payment.
What if the job's not done to my satisfaction?
We strive to remove 100% of the dog waste every time but if more than a pile or two is missed please let us know and we’ll stop back out within a day to finish the job or your money back.
Something prevented me from making a payment?
We understand life happens to all of us. In the case of unforeseen circumstances arriving in your life, all we ask for is open communication. We are always willing to work with our clients.
READ OUR TESTIMONIALS
Read real testimonials that our business receives from our customers in regards to the services we provide and how we operate.