FREQUENTLY ASKED QUESTIONS F.A.Q.(s)
We have created this page to address some of the more frequent and basic questions we are asked regularly.
Frequently asked questions F.A.Q.(s) isn’t code for something more complex. It doesn’t refer to the questions we believe are the most important questions that you should be asking.
Take the phrase literally. These are questions our business actually receives from our customers and prospects – Frequently
We hope you find this page useful and the answers to your questions addressed.
FIND ANSWERS TO YOUR QUESTIONS
How and when do I pay?
We bill monthly; on the last cleaning of every month we’ll leave an invoice in your door along with an envelope so you can mail a check for payment, pay with a card on our website, or simply leave payment in your door the following week after invoiced, whatever’s most convenient for you. We’re also on venmo and PayPal or you can set up automatic bill pay for payment every 4 weeks through your bank.
Is there an initial fee?
In short, the answer is typically not. However, there is an initial fee if the yard has an unusual amount of dog waste to clean up outside of what you would see in a typical week. This sometimes occurs when we have a new client in the spring with leftover dog waste from the winter months. The fee ranges based upon the number of dogs and dog waste is in the yard.
Do you do commercial residence?
We will do apartment complexes however an estimate would be required. If you have any additional commercial requests that are different please don’t hesitate to reach out to us.
How will I know someone was here?
We’ll leave a blue slip of paper in your door with the time on it before every cleaning so your dogs will hear us when we arrive and so you know we stopped by.
What if the job's not done to my satisfaction?
We strive to remove 100% of the dog waste every time but if more than a pile or two is missed please let us know and we’ll stop back out within a day to finish the job or your money back.
Does the size of my yard affect pricing?
No. What makes more of a difference is the amount of waste we pick up so we set your weekly rate based upon the number of dogs using your yard.
When will my yard be cleaned?
Your yard will be cleaned on the same day around the same time every week. In order to keep your weekly rate so low we like to fit you into our schedule according to what part of town you live in.
What if there is damage done to my property?
We’re fully insured with liability insurance so if we accidentally break something we can be held fully accountable.
What if my dog may be dangerous?
If you think your dog may be inclined to bite a strange person entering the yard, please think about the safety of our employees and refrain from using our services. Even if they spend most of the day inside.
What if it rains?
We’ll be there to clean your yard on your scheduled day rain or shine. If it’s pouring rain we may be delayed but will still try to make it the same day.
Do we work during winter months?
Dogs poop year-round of course, and we work through the winter months. If it snows and hides what we’re looking for, that cleaning will be skipped and we’ll pick up where we left off on your next scheduled day. Your monthly bill will remain the same, as it will take longer to clean your yard after the snow melts.
Can my dogs be outside while your cleaning?
Yes as long as they’re not behaving aggressively are overbearing as we can do a better job and be more thorough cleaning a yard if we can concentrate.
Will my yard be cleaned on a holiday?
We work all holidays except Christmas Day. If your scheduled day happens to fall on Christmas it’ll be treated like a snow day.
Will I be locked into a contract?
Will my neighbors know who is entering my yard?
All of our trucks are painted blue and fully branded with our company name and logo. Our employees also wear blue shirts with our name and logo to ensure your neighbors are aware of our presence at your home and who we are as well as what we do.
Is dog waste good for the environment?
No. Dog waste is dangerous, full of disease and bacteria (not a plant-based manure), and doesn’t go away. It will stay formed through the elements waiting to be eradicated from your yard.
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